About Us

Having recognised the need to add value to freight services ordinarily offered by logistics companies, Britannia Bureau was founded in 2009 to fill this vital gap in the market. With our unrivalled expertise, we are able to deliver state of the art, fully digitalised Customs and international trade processes focussing on the delivery of solutions in this critical area, often times neglected by others.


Our principal business objective is to identify and deliver major cost savings and performance improvements whilst protecting our clients from the risk of non-compliance penalties. As an independent, ‘free-from-freight’ company, we have a willingness to work in collaboration with all relevant stakeholders in order to explore and implement the most resilient solutions for your business – improving processes as well as your critical bottom line. Our ethical approach is driven by a team of highly trained professionals with unique skills, complemented by specialist systems – with proven results.


Our People

We have a dedicated team of close to 100 employees across in the UK, amongst us experienced customs practitioners and logisticians with skills in the provision of best practice solutions, providing legislative support and advice within key areas such as customs warehousing, Returned Goods Relief and Inward Processing. This is underpinned by a dedicated data management team providing best in breed systems through MyFreeway.

Beautiful Landscape

Our History


Formed by two Customs and international trade specialists as a Limited Company


Successfully gained first customs warehouse authorisation


Became members of ACITA and CPG


Gained AEO status


Enhanced service provision by staff member gaining Maritime Law diploma

Premises move to accommodate growth


First team member gains Diploma in World Customs Compliance through staff development programme


CFSP authorised

Developed, a unique, client driven desktop business management tool

Ongoing expansion of global network, with development of a pan-European entity and presence in Asia-Pacific Rim and Americas


Successfully manage 5% of all UK Customs declarations


Further expanded systems capabilities through MyFreeway enabling Single Window Customs Reporting

Development of European network to support client growth post Brexit


Opened up port operations to facilitate border clearances within the DP World London Gateway facility

Extensive scaling up to manage post Brexit business growth


Business successfully over doubles in capacity

Further expansion of premises at Head Office in Langford and additionally developing facilities within the North West of England


Now recognised as the UK’s largest Customs Bureau operator

Meet the Leadership Team


Mark Taylor
Managing Director
& Co-Founder


Jamie Stuart
Managing Director
& Co-Founder


Ross Holland
IT & Development Director

Through his 35 year career in the import industry, Mark identified a gap in the service provision ordinarily offered by logistics companies. By developing a neutral and independent Customs advisory investing in the delivery of best in breed software solutions, coupled with dedicated staff focussing within the key area of international trade management, Britannia Bureau was thus created in 2009.

Mark’s specialisations include:

  • Keynote speaking on Customs issues

  • Brexit contingency planning


  • Audits and best practice advice.

Jamie has 27 years of freight forwarding experience, dedicated to the operation and management of Customs Clearance services. He set up and gained accreditation of his first Customs Warehouse authorisation in the mid 1980s.


Jamie’s expertise includes:


  • Commodity code classification

  • Customs approved warehousing


  • Database creation

  • Report writing

  • Interface development and testing.

Ross has been involved in building innovative and original business solutions for over 37 years. He has worked in a wide range of industries, from Investments to Warehousing, Manufacturing to Logistics, and many others. He has been pivotal in the recent dynamic growth of Britannia through systems development and data management.

Ross’ expertise covers:


  • Process Mapping, Analysis and Design

  • Database Design and Management

  • Web Development

  • Application Development

  • EDI and Data Integration

  • Data Analysis and Reporting.

Contact us today to discuss your requirements